Frequently Asked Questions
Everything you need to know about your KuKirin electric scooter experience.
How long does shipping take for my KuKirin scooter?
Orders are typically processed within 1-2 business days. Depending on your location, standard shipping usually takes 3-7 business days via our local warehouse partners.
What is the warranty policy for KuKirin products?
We offer a 12-month limited warranty on core components including the motor and battery, and a 6-month warranty on secondary parts like the controller and charger.
Are KuKirin scooters water-resistant?
Most of our models feature an IP54 water resistance rating, which means they are protected against light rain and splashes. However, we do not recommend riding through deep puddles or in heavy rain.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna or Affirm at checkout.
Can I return my scooter if I change my mind?
Yes, we offer a 14-day return policy for unused items in their original packaging. Please note that return shipping costs and a restocking fee may apply for non-quality related returns.
How do I maintain the battery for a longer lifespan?
To maximize battery life, avoid letting the charge drop to 0%. We recommend charging the scooter after every ride and storing it in a cool, dry place if not in use for an extended period.